This Privacy Policy applies to information collected by Accordius Pty Ltd ACN 128 900 603 ('Accordius' or 'we'). It outlines how we manage your personal information and safeguard your privacy.
At Accordius, we understand your concerns about privacy and the security of your personal information. Your privacy is important to us and we are bound by the Privacy Act 1998 (Cth) and the Australian Privacy Principles ('APPs'). We are committed to protecting the personal information that we hold about you.
Accordius collects personal information that is reasonably necessary for us to provide you with financial products and services and to administer them. The kind of personal information we collect and hold will depend upon the type of products and services that you request from us and may include:
Accordius collects sensitive information where required by law (e.g. to verify your identity) or where the collection has been consented to. Sensitive information may also be collected and disclosed to employee screening agencies for background checking purposes if you are seeking formal employment with Accordius.
Accordius usually collects your personal information in a number of ways including:
If you provide us with incomplete information, we may not be able to provide you with the product or service.
If you do not provide us with all relevant identity verification documents, or adequately satisfy electronic identity verification requirements, we may not be able to provide you, or continue to provide you with the product or service.
If you choose not to disclose your Tax File Number ('TFN'), TFN exemption or Australian Business Number ('ABN'), we may have to deduct tax at the highest marginal rate (plus the Medicare levy) from distributions or income payments made to you.
If you choose not to disclose your account details or correctly answer verification questions, we may not be able to execute transactions on your behalf.
Accordius may collect, use and disclose your personal information for the primary purpose of providing the products and/or services requested, as well as for related purposes such as:
We may disclose your personal information to:
We may contract out some of our administrative and support functions such as settlement services or document and data storage from time to time. Only information necessary for the service provider to carry out their function will be provided and will be subject to confidentiality clauses in the relevant services agreement.
Under the Privacy Act, you have a right to access or change your personal information that is collected and held by Accordius.
If you would like to access or change the personal information Accordius holds about you, you can contact Accordius and request the relevant change or access. In the first instance, you should contact your Accordius contact if you have one. Otherwise, please contact us as outlined below.
To action any change or access request, we will need to verify your identity and comply with our other procedures which are in place to prevent unauthorised access to personal information.
We will take all reasonable steps to provide access or make the changes to your personal information within 30 days from your request.
Accordius will not normally charge you any fees or costs for access to your personal information. Fees or costs may apply if providing you with access would require us to incur retrieval or other out of pocket costs. We will notify you if any such fees or costs would be payable.
Accordius stores personal information in a combination of computer storage facilities, paper-based files and other records. These are held on our premises and systems as well as offsite using trusted third parties. Some personal information may be held by data service providers located overseas (such as 'Cloud' service providers for data storage and management purposes), however Accordius maintains effective control of the information under contractual arrangements. We will take reasonable steps to protect personal information from loss, interference or misuse, and unauthorised access, modification or disclosure.
Where personal information is no longer required to be retained, we will take such steps as are reasonable in the circumstances to de-identify the information or put it beyond use.
This Privacy Policy sets out Accordius’ policies on the management of personal information and is made freely available on our website, or in hardcopy if requested.
Generally, Accordius will provide you with access to your personal information that we hold, unless a particular exception applies, such as where:
If a request for access would divulge a commercially sensitive decision-making process, then Accordius may provide an explanation rather than direct access to the information.
If we become aware that the personal information we hold about you is inaccurate, incomplete, misleading or irrelevant, then we will take reasonable steps to amend it. If we receive a request from you to correct your information, then we will seek to correct it within 30 days. If you and Accordius disagree about the accuracy, completeness or currency of our records, then you have the right to request that we note your disagreement on those records.
Please see the 'Contacting us' information below if you would like to request an update or seek access to the personal information we hold about you.
Accordius does not use any government-issued identifiers (such as TFNs, Medicare numbers and Drivers Licence numbers) for use as its own identifier. Instead, Accordius issued numbers such as investor numbers are used to identify individuals and the Accordius products and services they obtain.
Given legal requirements on financial institutions to identify their customers, in most situations Accordius is unable to allow you to transact with it on the basis of anonymity (including the use of pseudonym). Access to the Accordius public website and some other interactions with Accordius may be done anonymously, or in the case of general enquiries, using a pseudonym. However, we may not be able to respond to your queries unless you provide us with certain information.
Accordius does not disclose personal information to recipients in foreign countries unless there is an Australian link to such recipients, as defined in the Privacy Act. Such situations may arise from engagement of third parties by Accordius for one of more of the purposes mentioned earlier. Such third parties will be (like us) an Australian company and subject to the same Privacy Act that applies in Australia.
Accordius will not use your personal information for direct marketing purposes unless:
Accordius will not use any sensitive information collected from you for direct marketing purposes.
Accordius may make changes to this Privacy Policy from time to time for any reason and we will update the website in a timely manner.
If you would like more information about how we manage your personal information, please contact our Privacy Officer: info@accordius.com.au +61 3 9909 5800 GPO Box 2985, Melbourne Victoria 3001.
If you wish to raise any concerns about any breach or potential breach of your privacy, please contact our Privacy Officer and we will make every effort to resolve your complaint internally. If you wish to raise a concern, you should be aware of the following:
For more information on how you may lodge a complaint with the OAIC, please contact the OAIC hotline service on 1300 363 992 or email info@accordius.com.au.
We will collect some information from you when you visit the Accordius website. Your use of the facilities and services available through the website will determine the amount and type of information that we will collect about you. Some of this information will not be personal information because it will not reveal your identity.
Accordius may use third party web analytics providers to collect information on how people use our website and to help us know what our customers find interesting and useful in our website.
Accordius may uses advertising companies for online advertising. These advertising companies may use cookies to collect information such as browser type, date and time of your visit, your interactions with banner advertisements and if you have visited our website through an online advertisement. None of the information collected by the advertising companies will personally identify you.
The only personal information which we collect about you when you use the website is what you tell us about yourself; for example, by completing an online form or by asking for a document for our products and services or by sending us an email. We will record your email address if you send us an email.